One in the same
Different terms meaning essentially the same thing.
When you register online in advance (pay for your badge), you will receive a confirmation email from our payment processing vendor (Member Solutions).
We DO NOT mail out tickets or badges in advance.
In order to pick up your badge at the convention, you will only need your photo ID
“What do I do if I find out I can’t attend after all?”
Anime Los Angeles offers an option to help the those who pay for a ticket and then learns (before the convention) that they’ll be unable to attend. Can’t get the time off, you have to do something with your family, your unit gets sent overseas… whatever the reason.
You can transfer the ticket to someone else. You can do it via e-mail from the e-mail address that purchased the ticket. Send Registration (‘email@example.com’) your ticket confirmation number, name, address, and the recipient’s name, address, and e-mail address.
Or on-site, hand a letter to the person who’s going to use your ticket and have them bring it to the Registration Help Desk.
Anime Los Angeles allows for refund requests up to December 15, 2018. If you would like to request a refund, you must do so prior to that date.
Please note, a processing fee of $10 will be charged on all refunds. Refunds will be sent via check to the address on file.
Requests for refund must be sent from the person who purchased them. Please write to ‘firstname.lastname@example.org’ to request a refund.
If you pass away before the convention, your family can write to us to get a refund of your ticket. (Yes, we know it sounds morbid, but it does happen occasionally.)
“Do you offer a different rate for children?”
Parent in tow
One parent or guardian (over 18 yrs) may accompany a paid child (6 yrs – 14 yrs). Parent in tow tickets are $20.00 and will only be available at the door.
Children under 6 years old do not need a badge/ticket.
“I don’t want to have my real name on my badge. Or I do, but I want something else too. What can I do?”
Names on Badges
When you sign up, we ask for your real name. This is to facilitate your picking up your badge at the convention, and also to make it easier on the postal carrier delivering any postcards we may send you. And if we don’t hear differently, we’ll put your name on your badge.
Some people are known consistently by a nickname or alias, such as Neo_Serenity and Karisu-sama. Some people want to have their website or organization on their badge. Here are some of the options available to you.
So, figure out what you want. Then tell us. We’ll make it happen. Put it on your sign-up form. If you’ve already received a postcard, send your request to our Registration department (‘email@example.com’) and include your ticket confirmation number.
Note, for people registering online — if you want your real name and another name or line of text, put the nickname (or whatever) in the “Badge name” field and add a note in brackets that says [please put this on the second line].