Frequently Asked Questions
Looking for more information about certain aspects of the convention? Below is our FAQ that may answer your questions! We do make regular updates to this page, so please make sure to revisit as needed for updates and additions!
Registration
I want to buy my ticket early but I'm not sure if the price will change before I can. When do pre-registration prices change?
What does Full Weekend mean?
Can I pick up my single day badge early?
I keep seeing different terms: Badge; Ticket; Membership. Are these different things?
How do I go about getting a refund for my badge?
Animé Los Angeles 20 is currently scheduled for January 9-12, 2025, at the Long Beach Convention Center in Long Beach, California. In the event this date and or location is changed Animé Los Angeles will make every effort to notify all participants (attendees; exhibitors; volunteers; etc.) as soon as possible. All registration fees including all fees for exhibitor space (dealers and artists) will automatically be transferred to the new dates and/or location. We are unable to offer refunds.
What do I do if I find out I can’t attend after all
Do you offer a different rate for children?
I don’t want to have my legal name on my badge. What can I do?
Will there be any government mandated restrictions during Animé LA?
I'm currently having payment issues while registering. What do I do?
Hotels
Where can I learn more about hotels?
What if I need to make changes to my reservation?
I need to cancel my reservation. Will there be any penalties?
Amenities
Where can I go to ask general questions or get information?
Is there a place for me to repair damages to my cosplay or props?
Are there places for me to go to step away from the noise and activities?
Got a water bottle? We got refilling stations!
Attendee Services
What does Attendee Services do?
Can I get physical copies of the schedule?
I'd like to volunteer!
Volunteering over a set number of hours will get you ALA Prize Points that can be traded in at the Prize Emporium located in room 203B of the LBCC
ADA Services
What ADA Services are available?
I use a cane, walking stick, etc for ADA purposes. What should I be aware of when attending ALA?
I have dietary issues and need to keep specific foods with me. Can I bring these into the con?
I'm having issues with my ADA accommodations, who should I speak to?